Trying to fix problem with printer. Printer status reads a offline even when not. Tried to down load hotfix 934455 that is suppose to fic this, but when I try to unzip the file I get an error 40 message. Now what?

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• Wednesday, November 04, 2009 8:16 PMSreekanth TMicrosoft Support, Moderator

   
  

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  Hi,
  
  Welcome to Microsoft Answers community.
  
  
  please perform the following steps to troubleshoot this issue.

  Suggestion 1: Clear spool file
  ---------------------------------

  Open Windows Explorer, refer to C:\windows\system32\spool\printers, and delete all of files in this folder (Do not delete the folder itself).

   

  If it is possible, please disable/uninstall Antivirus software on the printer server to test. It was reported that some Antivirus software, such as MacAfee, may cause this issue. If you are using any printer monitor software, please uninstall them too.
  
  Suggestion 2: Change the spooling format

  -----------------------------------

  Let us set the spooling format to RAW, and then try to print directly to the printer instead of spooling the print job. To do this:

        a.   Right-click the printer that you are using, and then click "Properties".

        b.   In the Advanced tab, click "Print Processor".

        c.   Set the default "Data type" to "RAW" for both "WinPrint" and "ModPrint".

        d.    Click OK.

        e.    In the Advanced tab, select “Print directly to the printer”

        f.    Click OK, and then close the Printers dialog box.

  Also you can follow the steps mentioned in the article below or run the fix it tool that will take care of the issues that you are facing with your printer.

  Troubleshoot printer problems
  http://windows.microsoft.com/en-us/windows-vista/Troubleshoot-printer-problems

   

  Let us know if this helps
  
  Regards
  Sreekanth.

  • Marked As Answer byJason H. - Support EngineerMSFT, ModeratorFriday, November 13, 2009 5:14 PM
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