Can't connect bluetooth Stereo Headset to Vista SP2
- Hi
I Use HP Pavilion DV6000 with integrated bluetooth module
also I got also a A2DP bluetooth carkit in my car which I used as stereo bluetooth many times with my mobile phone and other laptops
but I failed to connect it with my HP pavilion although it is paired and recognized BUT got no CONNECT in its right click menu or properties
the ONLY difference between my laptop or the others tried that s mine recently updated to Vista SP2
tried the update http://support.microsoft.com/kb/970408 but didn't help
Need your help
Thank you1 person got this answerI do too
Answers
- UPDATE!Well it looks like I've found a workaround for this problem... It seems the problem may be how some protocols are initialized.What was done differently:First I uninstalled the Broadcome software from the control panel without removing the installed bluetooth drivers. Going into Device Manager, I disabled the Microsoft Bluetooth Enumerator, THEN proceeded to reinstall the Broadcom Software (6.3.0.200). When installing I noticed some differences, like extra steps in installation and new options being installed simply by doing this step.Stereo works!!:Working with my bluetooth device with the Enumerator disabled however resulted in pairing errors and connection of my headphones to the audio gateway. So I enabled it, then connected using the shortcut placed on my desktop and instantly had stereo bluetooth.The workaround for MY problem:After disconnecting and reconnecting it wouldn't pair in stereo, so I worked around this by disabling the enumerator, then re-enabling, then connecting again. Stereo audio worked properly...Hope this helps any users as well as the Microsoft team to find something to prevent users from having to implement this step.Thanks!
- Marked As Answer byMike - Support EngineerMSFT, ModeratorWednesday, October 07, 2009 7:50 PM
- Proposed As Answer byDRossX Wednesday, September 30, 2009 5:06 AM
All Replies
Hi Dr Blue,
Welcome to Microsoft Answers Forums.
First I would suggest that you install the latest drivers for the Bluetooth module from the HP website.
Refer the below link and select the version of Windows vista on the computer and download the drivers for the integrated Bluetooth module.
http://h10025.www1.hp.com/ewfrf/wc/pfinder?lc=en&dlc=en&cc=us&tool=&query=HP+Pavilion+DV6000
If you have a device that uses Bluetooth wireless technology, here's how to change its name, enable or disable services for it, and control connection settings.
You must have Bluetooth wireless technology installed on your computer to complete these steps.
For more information refer the below link:1.
Click the Start button, click Control Panel, click Hardware and Sound, and then click Bluetooth Devices.
2.
Click the device that you want to change, and then click Properties.
3.
Do any of the following:
•
To change the name of the device, click the General tab, type a new name, and then click OK.
•
To enable a service, click the Services tab, select the check box next to the service, and then click OK.
•
To disable a service, click the Services tab, clear the check box next to the service, and then click OK.
•
To make your computer discoverable to Bluetooth enabled devices, in the Bluetooth Devices dialog box, click the Options tab, and then select the Allow Bluetooth devices to find this computer check box.
•
To make Bluetooth enabled devices discoverable to your computer, in the Bluetooth Devices dialog box, click the Options tab, and then select the Allow Bluetooth devices to connect to this computer check box.
•
To be notified when a Bluetooth enabled device wants to connect to your computer, in the Bluetooth Devices dialog box, click the Options tab, and then select the Alert me when a new Bluetooth device wants to connect check box.
http://windowshelp.microsoft.com/Windows/en-US/Help/e8f8c361-546d-4511-993c-c1481042f3bc1033.mspx
Troubleshoot problems with Bluetooth enabled devices
http://windowshelp.microsoft.com/Windows/en-US/Help/11a74104-645d-40d4-b933-bde5d15537bb1033.mspx
Hope this information is helpful.
Let me know if this worked.
All the best!
Thanks and Regards:
Halima S - Microsoft Support.
Visit our Microsoft Answers Feedback Forum and let us know what you think.
- Unproposed As Answer bySantosh YMicrosoft Support, ModeratorSaturday, September 26, 2009 8:26 PM
- Proposed As Answer bySreekanth TMicrosoft Support, ModeratorSaturday, September 19, 2009 4:56 PM
- Thank you for your reply
the steps you wrote seems to me that ALL tried but I re-check
PLEASE if you got any additions concerns SP2 plase add it for me
Thank you - Hi,I use a custom-built computer (NVidia 680i motherboard) with a Bluetooth dongle (Motorola PC850) for my bluetooth connections. Before the Vista SP2 update, the dongle worked fine with my bluetooth headset (Motorola S805) using broadcom's bluetooth sofware v6.0.1.3400. The headset has 2 profiles, one for stereo audio, and the other for Handsfree audio (mono). When I connected (turned on headset) in the audio dialogue that list playback devices, I would see 2 devices; one stereo and one mono (for using mic).Since I've updated to SP2, neither software v6.0.1.3400 nor 6.3.0.200 (latest version) work correctly. I know that all the bluetooth profiles are installed, simply because sometimes (after several installs and uninstalls), I get the stereo profile to work correctly, however, after turning off and on again, it connects to the wrong profile once again. In other words, I need a way to enable the stereo profile by default OR choose which audio profile I would like to use.This has to be an issue with SP2, because I have never had to use the Windows control panel to operate the bluetooth connectivity before SP2. Please help me fix this problem or find a solution. I have tried the solutions listed above and they do not work.Thank You.
- UPDATE!Well it looks like I've found a workaround for this problem... It seems the problem may be how some protocols are initialized.What was done differently:First I uninstalled the Broadcome software from the control panel without removing the installed bluetooth drivers. Going into Device Manager, I disabled the Microsoft Bluetooth Enumerator, THEN proceeded to reinstall the Broadcom Software (6.3.0.200). When installing I noticed some differences, like extra steps in installation and new options being installed simply by doing this step.Stereo works!!:Working with my bluetooth device with the Enumerator disabled however resulted in pairing errors and connection of my headphones to the audio gateway. So I enabled it, then connected using the shortcut placed on my desktop and instantly had stereo bluetooth.The workaround for MY problem:After disconnecting and reconnecting it wouldn't pair in stereo, so I worked around this by disabling the enumerator, then re-enabling, then connecting again. Stereo audio worked properly...Hope this helps any users as well as the Microsoft team to find something to prevent users from having to implement this step.Thanks!
- Marked As Answer byMike - Support EngineerMSFT, ModeratorWednesday, October 07, 2009 7:50 PM
- Proposed As Answer byDRossX Wednesday, September 30, 2009 5:06 AM
The workaround doesn't work for a dell XPS laptop (M1710).
