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AnswerNo battlenet play for warcraft3 on windows 7???

  • Sunday, November 01, 2009 2:55 PMBubachko Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    i've installed the game on windows 7 and it runs smooth, but i cannot start battlenet play. when i press the button "battlenet" i get the message that the server is down or that i have no internet connection. at the same time my roommate is playng on the same server. i thin it has to do with all the firewall stuf but i couldn't fix it myself.

    the funny thing is that i can play local area network games with no problems ...

    thanks for the help in advance :)
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  • Monday, November 02, 2009 12:19 PMShinmila HMicrosoft Support, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hi Bubachko,

    Since you confirmed that the server is available, you may try the following troubleshooting steps.

    Step 1: Release and renew your IP address as well as flush your DNS cache. Here’s how you do it:

    1)       Go to start and type cmd in the field provided

    2)       Right-click on cmd and select run as administrator.

    3)       Type ipconfig /release and press ENTER.

    4)       Once the prompt returns, type ipconfig /renew, then hit Enter.

    5)       Type Exit and press ENTER to close the window.

    Step 2: If the connection difficulties persist, Power Cycle your modem and router to reset them and allow them to re-establish a connection to your ISP. Follow these steps to completely power cycle the devices in your network connection:

    - Shut down all computers connected to the modem/router.
    - Power down/unplug the router if you use one.
    - Power down/unplug the modem.
    - Allow to sit for 60 seconds, unplugged.
    - Turn on the modem, allow to completely boot up till the front panel connection lights show a steady connection.
    - Turn on the router, if you have one, and allow to completely boot up as well.
    - Start the computer(s) and allow to completely boot up.

    Step 3: Set your system up to allow access to the game servers. The firewall or router will need to allow unrestricted communication on TCP and UDP Port number 3724. World of Warcraft game client utilized TCP while the Voice Chat features use UDP. To open a port in Windows firewall:

    1.       Open Windows Firewall by clicking the Start button , clicking Control Panel, clicking Security, and then clicking Windows Firewall.

    2.       Click Allow a program through Windows Firewall.  If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

    3.       Click Add port.

    4.       In the Name box, type a name that will help you remember what the port is used for.

    5.       In the Port number box, type the port number i.e 3724.

    6.       Click TCP or UDP, depending on the protocol.

    7.       To change scope for the port, click Change scope, and then click the option that you want to use. ("Scope" refers to the set of computers that can use this port opening.)

    Additional Information:

    Open a port in Windows Firewall

    http://windows.microsoft.com/en-us/windows-vista/Open-a-port-in-Windows-Firewall

    This should help.


    Regards,

    Shinmila H - Microsoft Support

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    • Marked As Answer byBubachko Monday, November 02, 2009 6:10 PM
    • Unmarked As Answer byBubachko Monday, November 02, 2009 6:10 PM
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  • Monday, November 02, 2009 6:12 PMBubachko Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    I tried opennig a port but it didn't help solve the problem. i didn't try the other 2 steps because i use cable internet and i'm not sure if i should try.

    thanks for the help :)
    still searching for solution :)
     
  • Wednesday, November 04, 2009 11:37 PMRobkenny Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Do an internet search ("battlenet port number")  to find the appropriate  port numbers.  3724 is not the port for battle.net
     
  • Wednesday, November 11, 2009 1:58 PMMike - Support EngineerMSFT, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    Here is a link to the Blizzard Support FAQ that covers how to setup connections for BattleNet items.

    Mike - Microsoft Answers Support Engineer
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