Games crashing and returning to desktop

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• Wednesday, November 04, 2009 12:20 AMSpiritX

   
  

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  Hi,
  
  Update your ATI Display (Video driver).
  
  ATI drivers
  http://support.amd.com/us/gpudownload/Pages/index.aspx
  
  -----------------------------------------
  
  References to Vista also work for Windows 7.
  
  This is my generic how to for proper driver updates :
  
  This utility makes it easy to see which versions are loaded :
  
  DriverView - Free - utility displays the list of all device drivers currently loaded on your system. For
  each driver in the list, additional useful information is displayed: load address of the driver, description,
  version, product name, company that created the driver, and more.
  http://www.nirsoft.net/utils/driverview.html
  
  For Drivers check System Maker as fallbacks and Device Maker's which are the most current.
  Control Panel - Device Manager - Display Adapter - write down the make and complete model of your
  video adapter - double click - Driver's tab - write down the version info. Now click UPdate Driver (this
  may not do anything as MS is far behind certifying drivers) - then Right Click - Uninstall - REBOOT
  this will refresh the driver stack.
  
  Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard if 3rd party with their
  own software and drivers and any other major device drivers you have.
  
  Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then Device Maker's site
  (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for BIOS, Chipset and software
  updates at System Maker's site while there.)
  
  Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN - REBOOT after each installation.
  
  Always check in Device Manager - Drivers tab to be sure the version you are installing actually shows up. This
  is because some drivers rollback before the latest is installed (sound drivers particularly do this) so install a
  driver - reboot - check to be sure it is installed and repeat as needed.
  
  Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER - check manually by model.
  
  Manually look at manufacturer's sites for drivers - and Device Maker's sites.
  http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

  How to Install a Device Driver in Vista Device Manager
  http://www.vistax64.com/tutorials/193584-device-manager-install-driver.html
  
  If you update drivers manually then it is a good idea to disable Driver Installations in Windows Updates,
  this leaves Windows Updates ON however it will not install drivers which will usually be older and cause
  issues. If Updates suggests a new driver then HIDE it (Right Click on it) and then go look for new ones
  manually if you wish.
  
  How To Disable Automatic Driver Installation In Windows Vista - Drivers
  http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/
  http://technet.microsoft.com/en-us/library/cc730606(WS.10).aspx
  
  Hope these help.

  ---

  Rob - Bicycle - Mark Twain said it right.

  • Proposed As Answer bySpiritX Wednesday, November 04, 2009 12:21 AM
  • Marked As Answer byCarey FrischMVP, ModeratorWednesday, November 18, 2009 8:33 PM
  • Unmarked As Answer byBoxa_786 Wednesday, November 18, 2009 10:34 PM
  • Unproposed As Answer byBoxa_786 Wednesday, November 18, 2009 11:25 PM
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• Wednesday, November 04, 2009 12:24 AMBoxa_786

   
  

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  No Heat issues, all hardware such as CPU and GPU have been monitored and are in fact between idle and min-average load, with the temps staying as they should be....

  
  

  CPU temp - around 30-40 celsius

  GPU around 40-45 celsius

  
  

  Windows is up to date

  AV is up to date

  Graphics card drivers are up to date.

  
  

  Basically everything is how it should be except for this damn crashing!

  
  

  If no solution can be found, I will no option other than reinstalling win 7 again!

  
  

  Quick spec

  Win7 64bit student upgrade (clean/custom install)

  ATI 3870

  M3A32 Asus

  about 1.25tb between 4 hd's, 2x74 raptors n 2x500

  4gb ram

  amd atholon dual core x2 5000 BE running at 3.25ghz (been stable for the past year or more, basically since Iv brought and installed everything)

  
  
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• Wednesday, November 04, 2009 2:52 AMSpiritX

   
  

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  Did you check manually at ATI for updated driver?
  
  The "crashes" all indicate a driver issue. It is possible for a game to make out-of-bounds requests
  and so on that would cause the driver to do this.
  
  

  ---

  Rob - Bicycle - Mark Twain said it right.

  • Edited bySpiritX Friday, November 06, 2009 9:34 PM
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• Wednesday, November 04, 2009 7:32 PMBoxa_786

   
  

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  Drivers are ATI's latest updated drivers, I build computers all the time, so Iv tried everything I can think of

  
  

  - I did not mention anything about a bluescreen, so no BSOD.

  
  

  Here's the problem, again, playing any game, crashes to desktop, it is random such as, sometimes this doesnt happen for hours, sometimes its seconds

  I did not have this or any similar problems with RC or Beta.
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• Thursday, November 05, 2009 1:40 AMSpiritX

   
  

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  Hi,
  
  Sorry I misspoke, I meant crashes and not bluescreens. All the crashes are caused by your games it seems.
  
  CoDUOMP.exe  = Call of Duty                          in   atioglxx.dll   part of your ATI driver
  
  hl2.exe            = Steam of Single Ship Player   in   atiumdag.dll part of your ATI driver 
  
  SoF.exe           =  Soldier of Fortune                 not shown
  
  Are you running the Catalyst versions of their drivers? Are you over-clocking?
  
  Check with ATI support, their forums, and the game forums. Have you tried reverting back a driver version?
  
  ATI Support and Drivers
  http://support.amd.com/US/Pages/AMDSupportHub.aspx
  
  
  AMD/ATI  Game forums
  http://forums.amd.com/game/categories.cfm?catid=260&forumid=11
  
  Also check the support and any forums for those individual games.
  
  Hope this helps.
  

  ---

  Rob - Bicycle - Mark Twain said it right.

  • Marked As Answer byBoxa_786 Monday, November 09, 2009 12:12 AM
  • Unmarked As Answer byBoxa_786 Thursday, November 12, 2009 12:46 AM
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• Thursday, November 05, 2009 11:27 PMBoxa_786

   
  

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  Thought it had to do with the graphics, 

  
  

  I will try what you'v suggested and get back to you,

  
  

  Thanks for the info so far
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• Friday, November 06, 2009 6:43 PMBoxa_786

   
  

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  fuzz,

  
  

  I will never get a mac, infact im totally against ALL apple products, 

  
  

  This problem is NOT to do with MS, as has been pointed out correctly, its to do with my discrete graphics card, have you even heard of anything like that? oh sorry MAC's dont believe in upgrading tech, anyways. dont flame in my topic.

  
  

  
  
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• Monday, November 09, 2009 12:14 AMBoxa_786

   
  

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  Hi,
  
  Sorry I misspoke, I meant crashes and not bluescreens. All the crashes are caused by your games it seems.
  
  CoDUOMP.exe  = Call of Duty                          in   atioglxx.dll   part of your ATI driver
  
  hl2.exe            = Steam of Single Ship Player   in   atiumdag.dll part of your ATI driver 
  
  SoF.exe           =  Soldier of Fortune                 not shown
  
  Are you running the Catalyst versions of their drivers? Are you over-clocking?
  
  Check with ATI support, their forums, and the game forums. Have you tried reverting back a driver version?
  
  ATI Support and Drivers
  http://support.amd.com/US/Pages/AMDSupportHub.aspx
  
  
  AMD/ATI  Game forums
  http://forums.amd.com/game/categories.cfm?catid=260&forumid=11
  
  Also check the support and any forums for those individual games.
  
  Hope this helps.
  

  ---

  Rob - Bicycle - Mark Twain said it right.

  Although its not the correct answer, i marked it for your reply and suggestions. Thanks

  
  

  2 days now without a crash, uninstalled the latest drivers and installed the one's just before it, think its the 9.9 version, whereas the latest are 9.10.
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• Monday, November 09, 2009 1:03 AMSpiritX

   
  

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  Hi,
  
  Appreciate the mark however I did suggest reverting back a version :)
  
  "Check with ATI support, their forums, and the game forums. Have you tried reverting back a driver version?"
  
  When you have these type issues I think its best to check with ATI and their forums as you probably will find
  many with same issue. Especially if you do not hop on any new driver and let other be the guinia pigs.
  
  Good work!
  
  

  ---

  Rob - Bicycle - Mark Twain said it right.
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• Monday, November 09, 2009 1:46 AMBoxa_786

   
  

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  Sorry my mistake, yes you did :)

  
  

  Tbh, I should have done this before, and as for amd forums, I couldnt find any topics there, which were the same as mine. I found many others with "crashes", but not exactly the same "crashing to desktop in windows 7".

  
  

  Thanks again.

  
  

  Btw, Win 7's "ms update" found the latest drivers as soon as I uninstalled, and keeps stating to install the latest drivers. I think I'll skip it for now and wait for 9.11, maybe there will be a fix.
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• Wednesday, November 11, 2009 7:46 PMBoxa_786

   
  

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  Think I spoke to soon, 

  
  

  Before posting my last comment, I uninstalled only ATI drivers and installed one version earlier, now i have a new error, but I get the feeling i will have to uninstall ALL of ATI software, such as chipset, CCC and graphics card drivers?

  
  

  Faulting application name: hl2.exe, version: 0.0.0.0, time stamp: 0x4445c334

  Faulting module name: atiumdag.dll, version: 8.14.10.697, time stamp: 0x4a84c408

  Exception code: 0xc0000005

  Fault offset: 0x0014a65b

  Faulting process id: 0x14cc

  Faulting application start time: 0x01ca63071d1c5a4d

  Faulting application path: e:\program files (x86)\steam\steamapps\speedy786\counter-strike source\hl2.exe

  Faulting module path: C:\Windows\system32\atiumdag.dll

  Report Id: 5ebe2d8d-cefa-11de-880a-001e8c02bc8c
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• Wednesday, November 11, 2009 8:48 PMSpiritX

   
  

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  Hi,
  
  Steam is still forcing the card out-of-bounds - did you check with the authors and any game forums?
  
  If your device has them are you installing the Catalyst versions of your drivers? You should be.
  
  You could check for updates to BIOS, Motherboard/System Maker for Chipset drivers and AMD/INTELL
  or whoever made the system chipsets.
  
  

  ---

  Rob - Bicycle - Mark Twain said it right.
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• Wednesday, November 11, 2009 9:15 PMBoxa_786

   
  

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  What do you mean "forcing the card out of bounds"?

  
  

  Everything is updated, except for the ATI drivers.

  
  

  Yup, using CCC...

  
  

  
  
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• Wednesday, November 11, 2009 9:36 PMSpiritX

   
  

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  That means the game is telling the card to do something it can't such as but not limited to non-existing
  memory areas and other resources. And the driver is partially at fault for accepting the instruction.
  
  

  ---

  Rob - Bicycle - Mark Twain said it right.
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• Thursday, November 12, 2009 12:46 AMBoxa_786

   
  

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  googled the first dll and found some a fix, which states to turn off the "shiney water" effect in css, but then that wouldnt apply to my other games, however, I searched all of css settings, could not find it, so instead put everything on lowest settings and some on recommended.

  
  

  Google the second dll, found nothing tbh...

  
  

  Searched Catalyst Control Centre for the "shiney water" effect, but again could not find it, everything is application controlled.

  
  

  Anyways, the crashes are still random.

  
  

  I will completely uninstall all ATI software/drivers/apps etc, and use something like driver cleaner to make sure its gone.

  
  

  Use disk cleanup and av and ____ cleaner and maybe even defrag (I have already defrag'd n checked CSS files "integrity")

  
  

  After that I will try the 9.9 drivers again, if this fails then, all of the above but this time, with 9.10

  
  

  Im hoping I dont have to go through another OS install, but looks like that it may have to be done if all of the above fail.

  
  

  UNLESS, ofcourse I know exactly what the problem/error is and can fix it with some setting/update/patch? - Higly doubt this though... :(
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• Thursday, November 12, 2009 1:17 AMSpiritX

   
  

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  Be sure to check with the AMD/ATI support & forums as you are probably not alone with the issue.
  
  ATI Support and Drivers
  http://support.amd.com/US/Pages/AMDSupportHub.aspx
  
  
  AMD/ATI  Game forums
  http://forums.amd.com/game/categories.cfm?catid=260&forumid=11
  
  Good luck.

  ---

  Rob - Bicycle - Mark Twain said it right.
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• Thursday, November 12, 2009 9:37 PMBoxa_786

   
  

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  Thanks, currently on there atm, not many views and only 1 reply, so I doubt I'll find the real problem/fix.
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• Thursday, November 12, 2009 10:59 PMSpiritX

   
  

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  Hi,
  
  Be sure to check with ATI support and some of your games have their own forums which should
  have others with your issue. Do a google on a game and forum as well as check with the game's
  maker's sites.
  

  ---

  Rob - Bicycle - Mark Twain said it right.
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• Friday, November 13, 2009 7:32 PMBoxa_786

   
  

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  Thanks, was thinking about ATI support as my next step, so will do that when I get a chance.
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• Wednesday, November 18, 2009 11:24 PMBoxa_786

   
  

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  ATI support forums has alot of users posting the exact same error, but there is currently no fix from ATI, however, a google search states that the "atiumdag.dll" is actually a microsoft file?
  
  Having just installed Modern Warfare 2, a game I was sooooo looking forward to, I cant even start the game without seeing this crash to desktop and MS error confirms its this file, again!
  
  Any help would be much appreciated.
  
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• Wednesday, November 18, 2009 11:32 PMSpiritX

   
  

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  Hi,
  
  Actually antiumdag.dll is from ATI industries and a copy is included with Windows. Find the file and right
  click on it - Properties - then Details tab.
  
  atiumdag.dll
  http://www.processlibrary.com/directory/files/atiumdag/
  
  The problem is with ATI drivers - if the most current do not help solve the issue then you can try reverting
  back to olders ones from ATI.
  
  The other possible culprit is the Game so check there as well. This is an ATI / MW2 issue (and other games
  with the ATI drivers).
  
  Sorry not much help since MS does not write the drivers or the game.
  

  ---

  Rob - Bicycle - Mark Twain said it right.
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• Monday, November 23, 2009 12:53 AMCryxie

   
  

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  I am posting here because this is the most relevent topic i have found regarding my issue.  I am using Windows Vista and while i am playing World of Warcraft my game abruptly minimizes to the desktop and seems to do so every 30 minutes.  I have checked for viruses and searched for any software that might be trying to update, and i have updated anything that needed updating.  This is very annoying and i don't want to have to go through the re-installation process for this pc.  I have an nVidia GeForce GT 120, 8GB of RAM, and an Intel Core 2 Quad Q8200 processor (2.33GHz)
  
  Please Help!
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• Monday, November 23, 2009 3:23 AMSpiritX

   
  

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  Hi,
  
  Cryxie the issue is really with your Video drivers and the Game (World of Warcraft) and there is nothing
  in Windows likely to help. My best advice it to check with the Support of both of those and with their
  forums.

  ---

  Rob - Bicycle - Mark Twain said it right.

  • Edited bySpiritX Monday, November 23, 2009 10:43 PM
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• Monday, November 23, 2009 6:19 PMNahodilJr

   
  

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  I been having the same problem with Left 4 Dead 2. When it crashes it give me a DPE Error. Does anybody have an answer? All my hardware, software, and games are up to date. All other games are working fine, no problems there. I am running Windows Vista Ultimate 64 bit edition.
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• Monday, November 23, 2009 10:47 PMSpiritX

   
  

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  Hi,
  
  NahodilJr you really should start your own thread especially since DEP issues are different. Other than the below
  you should check with the Support of the game and with their forums.
  
  EricLaw's IEInternals - A look at Internet Explorer from the inside out. - Understanding DEP/NX
  http://blogs.msdn.com/ieinternals/archive/2009/10/10/Understanding-Data-Execution-Prevention-Crashes-in-IE8.aspx
  
  The problem might actually be an addon or other program causing the problem and you should check that
  1st.
  
  What antivirus/antispyware/security product do you have on machine? Include any you have EVER has on this
  machines including those you uninstalled (they leave remnants behind which can cause strange issues).
  
  Start - All Programs - Accessores - System Tools - IE with no Addons - does this work better?
  
  IE - Tools - Internet Options - Advanced Tab - click Restore then click Reset - Apply / OK
  
  IE - Tools - Internet Options - Security - Reset all Zones to default level - Apply / OK
  
  any better?
  
  Close IE and then try IE and/or IE with no Addons
  
  IE - Tools - Manage Addons (for sure disable SSV2 if it is there, this is no longer needed but Java still installs it
  and it causes issues - you ever update Java go back in and disable it again.) Look for other possible problems.
  
  Windows Defender - Tools - Software Explorer - look for issues with programs that do not look right. Permitted
  are usually OK and "not permitted" are not always bad. If in doubt about a program ask about it here.
  
  
  Could be a BHO - BHOremover - Free - standalone program, needs no install, download and run - not all
  are bad however some can cause your issue. (Toolbars are BHO's)
  http://securityxploded.com/bhoremover.php
  
  Startup Programs
  http://www.vistax64.com/tutorials/79612-startup-programs-enable-disable.html
  
  Also get Malwarebytes - free - use as scanner only. If you ever suspect malware, and that would be
  unusual with Prevx running except for an occasional low level cookie (no big deal), UPDATE it and then
  run it as a scanner.
  
  http://www.malwarebytes.org/
  
  I would add prevx as well.
  
  Prevx - Home - Free small, fast, exceptional CLOUD protection, works with other security programs. This is
  a scanner only, VERY EFFECTIVE, if it finds something come back here or use Google to see how to remove. 
  http://www.prevx.com/

  PCmag - Prevx - Editor'a Choice
  http://www.pcmag.com/article2/0,2817,2346862,00.asp
  
  -------------------------------------------------------------------
  
  Do yourself a big favor and work through the above 1st.
  
  How to control DEP however I do not recommend turning it off and certainly not leaving it off.
  
  How Turn DEP On or Off for a Program in Vista
  http://www.vistax64.com/tutorials/65790-dep-turn-off-programs.html
  
  How to Enable or Disable DEP in Vista
  http://www.vistax64.com/tutorials/120778-dep-enable-disable.html
  
  ====================================
  
  If nothing else works you can try this however I would use as last resort.
  
  IE - Tools - Internet Options - Advanced Options - Security Section - uncheck Enable Memory Protection to Mitigate
  OnLine Attacks - APPLY - OK   Close and Restart IE
  
  Hope this helps.

  ---

  Rob - Bicycle - Mark Twain said it right.

  • Marked As Answer byMike - Support EngineerMSFT, ModeratorMonday, November 30, 2009 4:07 PM
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