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Windows > Windows Vista Forums > Desktop & Personalization > I have a white blank screen which apperas to be working as a internet page that is preventing me from accessing my desktop.
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AnswerI have a white blank screen which apperas to be working as a internet page that is preventing me from accessing my desktop.

  • Saturday, November 07, 2009 7:51 AMVRJBLUEBIRD Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    It has a side bar with scroll up and down, and a bottom bar that is only displaying intrnet protected mode on, a zoom icon and an icon to enable content block. It does not have a normal task bar or top bar for minimise,maximise, or close. I cannot get it to go away and it is preventing me from accessing my desktop and desktop icons. Apart from this blank screen, the computer is running normally. I have run all scans, but have found nothing amiss, have down a system restore and restatrts. All to no avail as it keeps coming back on its own each time I start up. I am using windows vista. I have made no recent changes, have had no error messages. I was playing scrabble, not on the internet when it first appeared.
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  • Sunday, November 08, 2009 4:05 AMKarthik T - Microsoft SupportMicrosoft Support, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    Hi

     

    Thank you for using Microsoft Windows Vista Forums. 

     

    Follow the instructions which might help you in resolving the issue.

     

    Method 1:

     

    Follow the instructions in the link below to perform Clean boot procedure.

     

    Step 1: Perform a clean boot

    Step 2: Enable half of the services

    Step 3: Determine whether the problem returns

    Step 4: Enable half of the Startup items
    Step 5: Determine whether the problem returns

    Step 6: Resolve the problem

    Step 7: Reset the computer to start as usual

     

    How to troubleshoot a problem by performing a clean boot in Windows Vista

    http://support.microsoft.com/kb/929135

     

    After checking the issue, put the computer back to the Normal mode.

    Uninstall or update the program which is causing the issue.

     

    Method 2:

     

    Windows Live OneCare safety scanner is a free service designed to help ensure the health of your PC.

    • Check for and remove viruses
    • Get rid of junk on your hard disk
    • Improve your PC's performance

     

    Click on the link below to run online Virus scan.

    http://safety.live.com/

     

    Check if the issue is resolved.

     

    Please post back and let us know if this has helped to resolve your issue.

     

    Regards,

    KarthiK TP
     

All Replies

  • Sunday, November 08, 2009 4:05 AMKarthik T - Microsoft SupportMicrosoft Support, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     Answer
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    0
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    Hi

     

    Thank you for using Microsoft Windows Vista Forums. 

     

    Follow the instructions which might help you in resolving the issue.

     

    Method 1:

     

    Follow the instructions in the link below to perform Clean boot procedure.

     

    Step 1: Perform a clean boot

    Step 2: Enable half of the services

    Step 3: Determine whether the problem returns

    Step 4: Enable half of the Startup items
    Step 5: Determine whether the problem returns

    Step 6: Resolve the problem

    Step 7: Reset the computer to start as usual

     

    How to troubleshoot a problem by performing a clean boot in Windows Vista

    http://support.microsoft.com/kb/929135

     

    After checking the issue, put the computer back to the Normal mode.

    Uninstall or update the program which is causing the issue.

     

    Method 2:

     

    Windows Live OneCare safety scanner is a free service designed to help ensure the health of your PC.

    • Check for and remove viruses
    • Get rid of junk on your hard disk
    • Improve your PC's performance

     

    Click on the link below to run online Virus scan.

    http://safety.live.com/

     

    Check if the issue is resolved.

     

    Please post back and let us know if this has helped to resolve your issue.

     

    Regards,

    KarthiK TP