Chewieuk,,,One would think it would be the case!! Over 4 weeks microsoft tech support pulled their hair out!!! We all learned Acer rewrote all ""op systems and put non-removeable passwords in the hard drive!! go to e-bay and you find 100's of acer computers... inbeded in acer hard drives,,pass codes to split the drive into 2-small drives and not report the correct drive free space'''''' so newbies like me,,think the downloads over ran the system....so we go to best-buy and pay up to $300 just for them to remove some of the pass codes!!! thinking we got a bigger hard drive.....Acer does the same thing with the menory!! Replace the hard drive not from Acer store,,,you got junk!!! It took a drive to Acer corp office in down town San Jose,ca With a meet with American president,,vice pres and head of support to remove that rubbish!!! It did take them too see,,,,I had my 96 18-wheelers out on the street out front.....ready to turn the parking lot into a scrap yard!!! All 106 lap-tops from Acer had the rubbish removed,,,, repaid back for repair shops to try to get them working !!!