Windows >
Windows 7 Forums
>
Internet Explorer
>
Please read: "HOW TO solve IE8 installation problems"
Please read: "HOW TO solve IE8 installation problems"
- IE8 System Requirements
http://www.microsoft.com/windows/internet-explorer/support/system-requirements.aspx
HOW TO solve IE8 installation problems
http://support.microsoft.com/kb/949220
I would strongly recommend disabling your anti-virus application and any anti-spyware applications (other than Defender) before installing (or uninstalling) an IE upgrade. If you're running a third-party firewall, I would recommend disabling it and then enabling the Windows Firewall before installing (or uninstalling) an IE upgrade.
Tip: Reboot twice after installing IE8 Final.
Tip: Make certain that your anti-virus application, any anti-spyware applications (other than Defender), and your third-party firewall (if any) is supported in IE8 Final before you decide install it.
No-charge support for Internet Explorer 8 installation, set-up and usage (only) is available via the phone based on your locale through 31 December 2009. Customers must be running Windows XP or Windows Vista in a non-domain environment. US & CA Residents: 866-234-6020.
Other:
https://support.microsoft.com/oas/default.aspx?&prid=13043
Courtesy of my colleague MVP Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
Hope this helps!
Vincenzo Di Russo - Microsoft MVP Windows Internet Explorer, Windows Desktop Experience & Security - Since 2003. ~ My Blog: http://blogs.dotnethell.it/vincent/
All Replies
- Your advise was very useful, wish I had read it before I installed IE8. My issue is that I am running Norton 360 and everytime I go to a new website the Norton application gives me an message that my browser is not set to detect fraudulent or able to authenticate genuine websites. It continues to ask to "fix", which I do and it goes back to "green". What setting on IE8 have I missed to prevent this continuing annoyance from Norton 360? Thank you for any assistance with this issue.
V/r - Hi,
Wich version of Norton 360 are you running?
You can get the free update to 360 3.0 (compatible with IE8).
See:
http://community.norton.com/norton/board/message?board.id=Norton_360&thread.id=9413
I still no joy, please ask for help in the Norton (360) Community Forums or contact the Symantec/Norton Support: http://www.symantec.com/norton/support/index.jsp
Hope this helps.
Vincenzo Di Russo - Microsoft MVP Windows Internet Explorer, Windows Desktop Experience & Security - Since 2003. ~ My Blog: http://blogs.dotnethell.it/vincent/ - Thank you very much for your reply. I am using Norton 360 2.0, guess I need to upgrade....once again, you have provided the right advice...Thank you very much...appreciate the assist. I am sure this should solve the issue, if not as you advise will check out the Norton forum...
V/r
Michael - Hi Michael,
you're welcome. Glad to help and thank you very much for your kind words and feedback.
Cheers,
Vincenzo Di Russo - Microsoft MVP Windows Internet Explorer, Windows Desktop Experience & Security - Since 2003. ~ My Blog: http://blogs.dotnethell.it/vincent/ - I wish they had put this 'tip' above the Install IE8 button. I hate all the problems it caused. However if I could get NORTON to quit going on, and more imporantly find my notifiation/system tray icons back I might be happy unil another thing doesn't work that I haven't tried yet. And no,as usual HELP never helps. The task and startup show my volume, network icons darkened so I cannot click them--thank god the clock escaped the vengeful IE8 or whatever I may have done in the early efforts to rid myself of the problems. And while you are at it, tell me what forum to go to to find why I can't get audio during webinars. And why, like now, the keys work only if I type one wait type another...like when the scans decide to run or Norton won't shut down even though closed or...
I am a middle level user but follow good instructions well. Help me please...Where can I turn on the lost icons?
Thank you - I Boldadventurer,
http://support.microsoft.com/default.aspx/kb/957700/en-us
"How do I uninstall or remove Internet Explorer 8?"
Please try removing IE8 and test.
Thank you.
Vincenzo Di Russo - Microsoft MVP Windows Internet Explorer, Windows Desktop Experience & Security - Since 2003. ~ My Blog: http://blogs.dotnethell.it/vincent/ - Boy thats great. On my windows update IE8 came on there to install. I clicked install and I did not disable Kaspersky when I installed it. I have Windows Vista 64 SP1. So far no problems and I hope I do not have any. I am as you would say a dummy when it comes to computers. I know how to get on and look at things read my mail and do alright I guess. And I did not disable Kaspersky's firwall either.
- I have spent nearly two days trying to install IE8. I have had to use IE6 because IE7 does the same thing. I installed all the critical updates, uninstalled them, and the reinstalled them.
When you first start IE8 the screen blinks a white screen for about two seconds and then nothing. Just Blink....
I have downloaded a new Windows Update Agent and Dial A Fix and ran them following instructions exactly. I have also tried several crypto svs start and stops as well as re registering WUPS and .DLL's
This is driving me crazy.
Any help is already gratefully appreciated. jollymoon, please stay with your original thread about this problem
http://social.answers.microsoft.com/Forums/en-US/InternetExplorer/thread/8fa7defe-35ac-45dc-af60-8c3cfe42b111Don't make the switch to IE 8 if you don't have a mid-high to high end computer - IE8 32 is deathly slow even on dual core 2ghz w/ 3-4GB RAM and while 64bit is much faster it's lack of Adobe flash support cripples it to the point of analagous to having both your legs chopped off then told to run for your life. You're basically stuck for much use w/ 32bit explorer and you're better off w/ ver 7 or 6. Now if you have a tricked out $2500 - $10000 system you've built in the last 1.5yrs - you can get away with 32bit IE8 but you should just use Chrome or Firefox instead for most everything unless something (like MS updates) is locked to IE only.
- Explorer 8 was continuously page faulting on my PC - with 2 GB of ram. This of course made windows extremely slow - virtually unuseable for me. So I've uninstalled it and wont install it again until the next service pack - when I hope you have solved the problems. ( Over 400,000 page faults in under 10 minutes ).
My vote is dont install it and suggest microsoft take off the promotion to install it.
I might try another provider - however IE is a core component of Windows XP so I guess there is hardly a reason to bother. - Perhaps readers will be interested in this article:How to solve Internet Explorer 8 installation problems
http://support.microsoft. com/kb/949220
--
TaurArian [MVP] 2005-2009 - Update Services
http://taurarian.mvps.org
======================= ===============
Disclaimer: The information has been posted "as is" with no warranties or guarantees and doesn't give any rights.
"MaxDaniels" <=?utf-8?B?TWF4RGFuaWVscw==?=> wrote in message news:374fc292-a785-43d b-89fc-17e31ca53b91...Explorer 8 was continuously page faulting on my PC - with 2 GB of ram. This of course made windows extremely slow - virtually unuseable for me. So I've uninstalled it and wont install it again until the next service pack - when I hope you have solved the problems. ( Over 400,000 page faults in under 10 minutes ).
My vote is dont install it and suggest microsoft take off the promotion to install it.
I might try another provider - however IE is a core component of Windows XP so I guess there is hardly a reason to bother. - I disabled my virus protection.enabled window fire wall and am having the same problem
- Perhaps readers should note that the aforementioned site isn't helpful...at least not for me. Seems I'm directed to call MS because none of the steps worked. So much for this upgrade...think I'll stick with IE7 until MS gets this thing worked out.
- Hi
I have disabled auto updates on my vista 64 bit pc..........IE8 has caused me no end of BSOD problems..........it is a totally ill concieved update and the sly approach to making it difficult to uninstall, beggars belief.........back to firefox for me...at least i dont get pc crashing anymore.......and i subscribe to windows 1 care...fat lot of good that was.......now using AVG and Spybot S&D........Microsoft you need to stop taking the mick out of your customers!!
Do not use IE8 until all bugs are fixed - My problem was similar: IE8 appears to commit suicide seconds after trying to execute it. The solution: popup blocker was detecting IE8 as a popup [hmmm...] and killing it. I had to laugh; this popup blocker is compatible with ALL other browsers to date; apparently IE8 is trying to get in our shorts in a different way than usual and got caught; oops. With apologies to Senor Shakespeare, "Oh what tangled webs we weave when we embed applications [ie, the browser] into operating systems [ie, M$ Windows]." :-))
- Well i've installed, it for the third time.
i am Happy to say, it works.
Here was the problem, i knew i didn't have spyware or virus's on my system.
The problem was in compatiblity settings.
i installed IE8, with all the trimmings. Then i went to TOOLS, scrolled down to Compatibility View.
Then Checked the Box Next to "Display All Websites In Compatibiliy View".
i'm writing this post in IE8 and i'm Ecstatic.
Here's the site that was given by MicroSoft, that helped.
http://www.microsoft.com/windows/internet-explorer/videos.aspx
THX :))
Ps..i had to restart IE8, for the settings to take effect.
GOD is not a Religion. - Hi NativeOne,
Thank you for sharing!
Cheers,
Vincenzo Di Russo - Microsoft MVP Windows Internet Explorer, Windows Desktop Experience & Security - Since 2003. ~~~ My MVP Profile: https://mvp.support.microsoft.com/profile/Vincenzo - I have contacted the phone number provided and they will NOT help me! I am not able to open IE from a link in an outlook email message. They won't even answer a question as to whether or not IE 8 is compatible with Vista business! They want my credit card number to bill me!
I have contacted the phone number provided and they will NOT help me! I am not able to open IE from a link in an outlook email message. They won't even answer a question as to whether or not IE 8 is compatible with Vista business! They want my credit card number to bill me!
You may want to view this site. Vista Business.
http://windowshelp.microsoft.com/Windows/en-US/Help/4b30d3d6-abe2-46d1-a5fd-4a1ba786a1381033.mspx
Sometimes WE have to learn to..
..let go.- I wish this data had been posted prior to installation! Purchased an HPG60-243DX notebook w/Windows Vista & SP1 were preloaded. Geeks removed preloaded Norton Security, so I could install Zone Alarm's Firewall. SP 2, Zone Alarm Security Suite, and ZA's recommended 'Malware' were recent downloads. \ Windows Vista's security settings have driven me crazy! Most websites I've visited for years, security wouldn't load website pages, so I began changing many security settings in order to gain access to sites I knew were safe. I set up my AOL home page and chose add-on links. Several days later... Windows Live prompted updates and I downloaded IE "8" (which turns out to be IE7 !) I began having problems. Aol 9.1 works sometimes, but its home page and add-ons are now gone... I've reconfigured my Internet settings multiple times in an effort to use either Windows Live with an AOL email-link - - OR AOL with Windows Live add-ons... which I end up with toolbars all over the screen - and some links work - others don't !!! AFTER IE7 download, my IE shortcut gives an error message that says the shortcut needs to be reset to its location, repeats its error message, then launches! I've tried to set a new short-cut but can't tell how to do it and I find no tree in Vista! My Malware runs state my Start Menu was hijacked (after IE7 was installed by Windows Live). The Malware also said I should close all programs to delete the Start Menu, but just WHY would I think it advisable to delete this valuable item?!! I really had no problems until I allowed the Windows Live downloads! #1 Can Microsoft install/overwrite my Start Menu? OR what do you recommend? #2 Should I turn off all security settings & firewalls, uninstall IE and let Windows Live download anew? Basically, to do these things, I'm cut-off from access thru the computer!!! Help, please.
- I got sooo frustrated with all the run around and the " turn this off and shut that down" BS from the help desk that I totally wiped Internet Explorer off my system and went with Firefox. I now have no problems whatsoever, and all my favorites stay where they should be. My system is back to normal, and oh yeah, my access to the internet is 10 times faster than it was with IE!!!
If I had produced a product like that for my company I would have been fired!! I bet those retards got a raise!!!! - Dude dump the junk and install Firefox, much more user friendly and WAY faster than IE.
- Hello, I wish someone would answer you because I have the same problem. I have downloaded and supposedly installed ie8. My computer indicates that I have ie8 on it but it won't connect to the internet. When I try to uninstall ie8, the computer indicates that part of ie8 is in use so I cannot uninstall. When I try to revert to ie7, my computer tells me that I cannot do that because I have a newer version on the computer. I am using Mozilla Firefox right now (thankfully I had it on my computer). Since I am unfamiliar with it, I would much rather go back to ie.
Someone please help us.
Rock1948 - Rock1948,
You may or may not be computer literate and it doesn't matter. Firefox is very easy to learn and use, it actually functions a lot like IE8. Things are in a different location so you spend a little time finding them, but that's about it. And trust me, it's a lot faster loading web pages. IE8 is nothing but a very poor attempt from MS to try and stay ahead of others and they have failed miserably! All you're going to get with IE8 is plugs, links, defaulting home pages, all that force you to MSN products you don't want or use. And it doesn't matter if you delete them or not, the next reboot brings them all back. It's bad enough with spam in your email, but now it proliferates your web browser!
Stay with the Firefox, you'll be happier in the long run.
Sarge2198 - To un-install merely go to windows update. Look in "in-stalled" updates.
Scroll through the list, then un-install. Windows will auto - matically re-install Ie7 for you.
just remember to keep it updated.
GOD is not a Religion. My issue is that I upgraded to 8.0 or so I thought but in control panel it still states Ie7. I can access the net but not all the features are there and I would rather roll back to Ie7 which worked. Is that still doable since control panel seems to say 7? I also tried to go back to last known good [yesterday] and that has put it in a worse shape. So I still want 7 on - working - any thoughts how to get there please?
- windows update shows Ie8 installed successfully. - Control panel shows Ie7 installed. help :-( want to go back to 7
- Hi - I was kind of hoping to have an answer prior to the w/e. Not sure what the hours are for this forum. Is anyone able to assist please? thanks
- Hi W1NDOZE,
1. Please remove IE8.
See and follow:
http://support.microsoft.com/kb/957700/en-us
"How do I uninstall or remove Internet Explorer 8?"
When you remove Internet Explorer 8, your earlier version of Internet Explorer is restored with your customizations (such as add-ins, Favorites, and your home page).
2. Reinstall IE8.
Please read and follow carefully:
"HOW TO solve IE8 installation problems":
http://social.answers.microsoft.com/Forums/en-US/InternetExplorer/thread/9c5f373e-7667-4d6c-aa10-84185dccf887
If still no joy...
3. No-charge support for Internet Explorer 8 installation, set-up and usage (only) is available via the phone based on your locale through 31 December 2009. Customers must be running Windows XP or Windows Vista in a non-domain environment. US & CA Residents: 866-234-6020.
Other: https://support.microsoft.com/oas/default.aspx?&prid=13043
IE8 Support page:
http://www.microsoft.com/windows/internet-explorer/support/call-us.aspx
Hope this helps,
Vincenzo Di Russo - Microsoft MVP Windows Internet Explorer, Windows Desktop Experience & Security - Since 2003. ~~~ My MVP Profile: https://mvp.support.microsoft.com/profile/Vincenzo - Great Informative!
- Hi aliannahfth,
You're welcome. Glad to help and thank you for your feedback.
Vincenzo Di Russo - Microsoft MVP Windows Internet Explorer, Windows Desktop Experience & Security - Since 2003. ~~~ My MVP Profile: https://mvp.support.microsoft.com/profile/Vincenzo - Hello I have read all the help you have been giving. I am what you call a computer dummy. I have HP Pavilion dv5-1235dx Enertainment Notebook Pc Windows Vista Home Premium SP2. I bought the computer in March of 2009. It did not have IE8 on it then. I have Kaspersky Internet Security and Windows Defender on here. When IE8 came up on my Windows update I automatically hit the install botton. I did not disable Kaspersky or anything else. As far as I know I have no problems. But like I said I am a computer dummy and still trying to learn what I can. If I did have a problem would I know it right away or not? I do not want to uninstall IE8 if I do not have to. But in what you say I should of disabled Kaspersky before I installed IE8 but I did not. Please give me advise. Thank you.
- Hi dar2,
If you have no problems you don't need to uninstall and reinstall Internet Explorer 8.
Good luck and enjoy IE8!
Vincenzo Di Russo - Microsoft MVP Windows Internet Explorer, Windows Desktop Experience & Security - Since 2003. ~~~ My MVP Profile: https://mvp.support.microsoft.com/profile/Vincenzo- Edited byVincenzo Di RussoMVPSunday, July 19, 2009 3:45 PM
- Ok thank you so much I appriciate all the help I can get.
- Hi again dar2,
You're welcome. Glad to help and thank you very much for your feedback.
Cheers,
Vincenzo Di Russo - Microsoft MVP Windows Internet Explorer, Windows Desktop Experience & Security - Since 2003. ~~~ My MVP Profile: https://mvp.support.microsoft.com/profile/Vincenzo - Thank you in advance, Vincenzo. I have two problems, likely related:
Problem 1: Cannot install IE8 because setup thinks there is a newer version already installed.
(How can that be if I'm trying to install the latest, and the old was uninstalled?)
IE would not open, did not show up in the Control Panel program uninstall list.
I uninstalled using the alternative method from Microsoft sup[port: http://tinyurl.com/m3mbal
Downloaded IE8, but Setup claims that a more recent version has been detected.
I'll bet that a registry tweak will fix this. Yes?
Problem 2: (Related?) Windows cannot update (Code 80004002).
Vista 64 SP1 ver 6.0.6001
Installed all updates through: Update for Windows Defender - KB915597 (Definition 1.59.251.0) (Installed 6/24)
A few days after this, I noticed the problems.
Tried reregistering DLL's:
regsvr32 wuapi.dll
regsvr32 wuaueng.dll
regsvr32 wuaueng1.dll
regsvr32 wucltui.dll
regsvr32 wups.dll
regsvr32 wups2.dll
regsvr32 wuweb.dll
These failed even with windows firewall turned off:
regsvr32 wuaueng1.dll
regsvr32 wucltui.dll
regsvr32 wuweb.dll
Thanks again. jollymoon, please stay with your original thread about this problem
http://social.answers.microsoft.com/Forums/en-US/InternetExplorer/thread/8fa7defe-35ac-45dc-af60-8c3cfe42b111
WOW Nice!!! Looks like he is like me! Just wants his computer to WORK!!!!! Not everyone would now to shut this off, and that off, and make sure the third party thingy is shut down, before your push the annoying update icon!!! I am a lower mid level user. And I have to use Firefox, and my graphics are all !*##@! up!!!! I just got a response from a complaint Email I sent. It was full of great info that is OF NO USE!!! Yep I am annoyed!! TO NO END!!! All I want is IE7 back, and my computer to work. But something tells me I am gonna have pay someone to fix it. I know who I WON'T pay!!! And If I see another uninstall with the "Add and remove programs" suggestion, I'm gonna SCREAM!! this DOESN'T WORK(for me)!!! So now I'm stuck with my computer (and my new graphics card) looking worse than my old VGA back in the day of BBS's. Again thank you very much for this great program!!!!
PS here is a line from my response Email from my complaint Email
"I am sorry that you were unable to work with Internet Explorer 8 appropriately." HAHAHAHahahaha LOL He just called my an Idiot! LOLTo un-install merely go to windows update. Look in "in-stalled" updates.
HAHAHAHAHAHAHAHAHAHA Yea, but the problems STAY!!!!! Like unable to load the previous IE, and bad resolution!!!!!
Scroll through the list, then un-install. Windows will auto - matically re-install Ie7 for you.
just remember to keep it updated.
GOD is not a Religion.- Hi Sandhillguy,
Please contact Microsoft for free Support.
No-charge support for Internet Explorer 8 installation, set-up and usage (only) is available via the phone based on your locale through 31 December 2009. Customers must be running Windows XP or Windows Vista in a non-domain environment. US & CA Residents: 866-234-6020.
Other: https://support.microsoft.com/oas/default.aspx?&prid=13043
IE8 Support page:
http://www.microsoft.com/windows/internet-explorer/support/call-us.aspx
About the 80004002 error, read this thread:
http://aumha.net/viewtopic.php?f=59&t=38653
Hope this helps,
Vincenzo Di Russo - Microsoft MVP Windows Internet Explorer, Windows Desktop Experience & Security - Since 2003. ~~~ My MVP Profile: https://mvp.support.microsoft.com/profile/Vincenzo - Thanks, Vincenzo. With a lot of help from MS phone support, I got the IE8 problem fixed.
(Amazingly, there was less than a 2 minute wait!)
It appears (although I'm not certain) that IE8-64bit was already installed, but just not showing up.
The error message from Setup was not quite accurate ... it was not a "newer" version, but rather one that was "not older."
If the message had been precise, I might have found the problem earlier and on my own.
MS refused to help on the Windows Update problem, because I have an OEM version. I'll try Gateway's customer service and let you know how it turns out.
Thanks and best regards.
Sandhill - Hi again Sandhill,
You're welcome. Glad to help and thank you very much for your feedback and update.
Windows Update problem...
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527
For home users, no-charge support is available by calling 1-866-PCSAFETY in the United States and in Canada or by contacting your local Microsoft subsidiary. There is no-charge for support calls that are associated with security updates. When you call, clearly state that your problem is related to a Security Update and cite the update's KB number (e.g., KB 915597).
For more information about how to contact your local Microsoft subsidiary for security update support issues, visit the International Support Web site: http://support.microsoft.com/common/international.aspx
For enterprise customers, support for security updates is available through your usual support contacts.
Hope this helps,
Vincenzo Di Russo - Microsoft MVP Windows Internet Explorer, Windows Desktop Experience & Security - Since 2003. ~~~ My MVP Profile: https://mvp.support.microsoft.com/profile/Vincenzo - Max:How did you uninstall IE 8 ?I have tried the remover in control panel , and it goes about 3/4 of the way through the uninstall then say it can't copyneeded files ? That cancels th euninstall!
- Hey,
I think I'm having the same problem you had.
IE8 came up in my windows updates last night. Downloaded it. Or I presume I did anyways. I say presume because when I look in my windows updates history now it says that the installation in fact failed.
Then, after my computer restarted, whenever I clicked to open internet explorer nothing happened! Really frustrating. I can't find it in the uninstall programmes list and my windows update now tells me the same thing "setup cannot continue because a more recent version of internet explorer has been detected on this computer".
Tried calling the Microsoft IE8 support line but they're closed.
Can you tell me how they helped you fix yours so I don't have to wait until tomorrow now??
Thanks. - err i had an error in what it was not connecting to the internet i dont know why i wasnt getting error messages it just wouldnt connect and i was hopeing it would be a firefox killer...
- Had both the same problems, Started after Explorer 8 install.My system would just freeze when I opened a page in IE, EVERYTHING FROZE had to turn off and reboot to recover. The resolution had to do with the fact that 64 Bit Windows will not install correctly if you have more than 3 GB of Memory installed on the motherboard. I had to reformat my drive Drop installed ram to 3 GB on motherboard and reinstall Vista 64. Once that was accomplished I then was able to down load updates and re downloaded and installed explorer 8. Make sure you go to Windows UPDATE and download and install everything it recommends BEFORE reinstalling Explorer 8.
I still get freezes when opening some sites with Explorer 8 so now use Firefox for everything except the Microsoft Sites that REQUIRE IE
Looks like business model for FireFox will be improving until Microsoft learns to play the Browser Game !
- I like many others here are having problems getting IE8 to work right. I have installed and uninstalled it 3 times trying to get it to work right. It installs with no errors. I use the custom setupn not the one that is ticked to install their home page, search engine and so forth. I keep the settings I have installed. After it's installed, when I click on Internet Explorer to open my home page I get the ring on pointer going around and around and no page opens and if I click on Google also nothing opens till it goes for awhile and all of them opens all at once on top of each other. So looks like anything to do with going on the web will not work when you click on them like they should. Could be more troubles but I have not past this problem yet. All my internal programs work great like Computer, Documents and so forth. I tried to wait out Microsoft to redo the update so everyone can install it with no problems. Look like that will never happon as they are busy with the next windows operating system that will give us problems. Any help will bw welcomed.
- THis has been so informative and helpful after being just soooo frustrated and crazy disturbed but I have my first question. Do you think there is any real value to IE8 or drop the idea of trying (not savy in this area at all) to fix, just unload garbage??? Please advise
- I have a Dell Inspiron 1526 laptop that came pre-loaded with Vista Home Premium 32 bit edition. Whenever I try to install IE8 I get an error just before Windows finishes rebooting telling me that the "upgrades didn't configure properly...reverting" and IE7 remains on my system. I've went to Microsoft's support site and done all the things they've listed including disabling all add-ons and disabling Norton Internet Security 2009 to no avail. The exact same thing happens when I attempt to install Vista's SP2, not happening. I have more than required disk space avialable and 3 gb DDR2 ram as well as a dual core CPU running at 2ghz. I'm at the end of my rope with Vista and Microsoft at this point. This is my last hope to upgrade. The funny thing is I downloaded and installed the Beta version of IE8 and it worked(though full of annoying bugs) but uninstalled it because of the bugs. NOW it won't allow me to upgrade!
- Excuse me but I have tried all of the steps that you have instructed numeruos times disabling the anti-virus the firewalls and the whole nine and admit it IE-8 is a bomb it has too many issues with other programs it just is not compatable with a lot of programs it disable Nero Moveit and my DVD Cloner on my computer until I uninstall it and replace it with IE-7 now IE-7 was is the best browser that you came out with improve on it and throw IE-8 back to the drawing board where it belongs until you come out with Windows 7 maybe then maybe it can be compatable with other programs but right now it's deadly too many issues and not enough answers to improve it or fix it and all the add-ons don't help either.So for me IE-7 is the browser from Microsoft that really works on my computer with all of my programs.You should be making sure IE-8 is supported with your programs not your programs supported by IE-8 that's backwards if you had your programs already on your computer than the new program you install should be should be support the already running programs not the other way around.I think it's rediculuos to have an upgrade that does not support the programs that a person already has on his computer,not have an upgrade that your programs have to be compatable to.Any program you install should support what you already have!!And IE-8 doesn't bottom line!!!
- i'm using sp 3 .my windows update has downloaded ie 8. but is not able to install it . so please help me how to solve this problem.
- akhileshku301,
Please contact Microsoft for free support.
No-charge support for Internet Explorer 8 installation, set-up and usage (only) is available via the phone based on your locale through 31 December 2009. Customers must be running Windows XP or Windows Vista in a non-domain environment. US & CA Residents: 866-234-6020.
Other:
https://support.microsoft.com/oas/default.aspx?&prid=13043
Hope this helps,
Vincenzo Di Russo - Microsoft MVP Windows Internet Explorer, Windows Desktop Experience & Security - Since 2003. ~~~ My MVP Profile: https://mvp.support.microsoft.com/profile/Vincenzo - Hi to everyone,
Wil this ever ends? Well my experience is more "graphical", if i can put it in these terms. My computer has a core 2 Duo E6550 - 2.33GHz CPU, a Nvidia 8400 GS GPU, 2 GB of RAM, MB Asus P5KR - Chipset Intel P35, HD 250 GB and i'm using Windows Vista Business 32 bit x86 OS, i guess that´s enough to run IE8, right?
Ok, first time IE8 showed up in my available updates, it showed as released in 23/Jun/2009, so i installed it then, besides the clock gadget stopping and this weird purple frame around the calendar gadget, all the rest seemed to be working fine, however i didn't use it that much time too, at least not enough for me to find out if everything was really working ok, installing and uninstallng it was just fine but like i said my problem was the "graphical" issues so i went back again to the IE7, after all it ain't that old, by the way does anyone recalls when was IE7 released, well that´s another story.
Now IE8 is showing up in my available updates list as published in 28/Jul/2009, it had to be a corrected version, so i thought, probably is, anyway i decided to try it over again but same results: clock gadget stops and the weird purple frame still around the calendar gadget, once again i´ve uninstalled it and back again to IE7.
The only thing i think i haven't tried yet was the "Reboot twice after installing IE8 Final" thing, but frankly i don't think that would solve my issues. On the other hand i´m sorry that it has that behaviour in my computer because i really liked the new visual of it and would also like to have it running on my computer without the gadget's "glitches".
I hope that the great team of MS technitians/engineers, or anybody, finds out a solution for this.
Be well.
Pedro Borba - thanks for your time and advice! I will try that today.
- I am running XP media center with SP3 and IE8, which is fully updated. I also have Norton 360 running for security.
I had experienced a problem viewing Microsoft web pages only, where some pages had content overlapping and on other Microsoft sites links where not selectable. I uninstalled IE8, on a number of occasions along with IE7 and SP3 and reinstalled while I disabled my firewall and antivirus. Nothing I did resolved the problem.
After two and a half hours on the phone with a Microsoft technician the problem was resolved. The technician went further than my previous attempts by totally disabling my Norton security (not just the firewall and antivirus) and uninstalling IE8 and IE7. Also he uninstalled every update for each IE version. Both versions where then reinstalled after reboots in administrative mode with Internet connectivity (Pressing F8 on reboot gets you there). IE7 was reinstalled without retrieving any updates since IE8 contains all needed updates. IE8 was installed after another reboot in administrative mode (F8). Then rebooting in normal mode any updates required where obtain through the Windows update. Problem resolved.
My reason for writing is that I find it hard to believe that Microsoft doesn't have a paper or a bulletin for this problem with the appropriate steps to take for a proper resolution. They seem to be aware of the problem because it is specifically mentioned in the preliminary phone tree messages. God I hate phone trees. If a paper existed then I would have taken care of the problem myself without spending two and a half hours on the phone sharing my computer with a Microsoft tech. Firefox doesn't have any of these problems.
TH - Hi Vince,
Great stuff, thanks for your help here! Here's a few more resources that might help and could be an easier read for specific tasks for some folks than KB's. The first two are fairly new.
-Jay
What should I do if Internet Explorer 8 doesn’t install correctly?
http://windowshelp.microsoft.com/Windows/en-US/Help/ac91f81a-50d0-46e3-b83a-333a912901e31033.mspx
What should I do if Internet Explorer 8 doesn’t start?
http://windowshelp.microsoft.com/Windows/en-US/Help/d7cef783-e784-4cf1-8755-81bbfeabb8741033.mspx
Uninstall Internet Explorer 8
http://windowshelp.microsoft.com/Windows/en-US/Help/448b12c8-83f3-47c1-aa26-5d4a8e6422461033.mspx
Reset Internet Explorer 7 settings
http://windowshelp.microsoft.com/Windows/en-US/Help/81fe3b46-2460-459e-b826-8f134a7fe1771033.mspx
Reset Internet Explorer 8 settings
http://windowshelp.microsoft.com/Windows/en-US/Help/ff6cc789-e857-439d-a384-08bfa45354271033.mspx - Hello Jay,
Thank you for the useful links!
Cheers,
Vincenzo Di Russo
Microsoft MVP Windows Internet Explorer, Windows Desktop Experience & Security - Since 2003.
My MVP Profile: https://mvp.support.microsoft.com/profile/Vincenzo Excuse me but I have tried all of the steps that you have instructed numeruos times disabling the anti-virus the firewalls and the whole nine and admit it IE-8 is a bomb it has too many issues with other programs it just is not compatable with a lot of programs it disable Nero Moveit and my DVD Cloner on my computer until I uninstall it and replace it with IE-7 now IE-7 was is the best browser that you came out with improve on it and throw IE-8 back to the drawing board where it belongs until you come out with Windows 7 maybe then maybe it can be compatable with other programs but right now it's deadly too many issues and not enough answers to improve it or fix it and all the add-ons don't help either.So for me IE-7 is the browser from Microsoft that really works on my computer with all of my programs.You should be making sure IE-8 is supported with your programs not your programs supported by IE-8 that's backwards if you had your programs already on your computer than the new program you install should be should be support the already running programs not the other way around.I think it's rediculuos to have an upgrade that does not support the programs that a person already has on his computer,not have an upgrade that your programs have to be compatable to.Any program you install should support what you already have!!And IE-8 doesn't bottom line!!!
Mr Vincenzo Di Russo, As it seems I stuck my head up my before trying your remedy to fix my problem with IE8 I did try installing it and rebooting twice is what fix the problem I was having so IE8 now works with all of my programs and I am gratefull for the advice that I wouldn't listen to because I was to busy being upset instead so here is a formal appology from me to you and again thank you for your advice.For those other windows users out there who are like me try listening first,no try not being mad then maybe we can se the answers in front of us before mouthing off.- pwforever,
You are welcome. Glad to help and thank you very much for your feedback and update.
Cheers and good luck,
Vincenzo Di Russo
Microsoft MVP Windows Internet Explorer, Windows Desktop Experience & Security - Since 2003.
My MVP Profile: https://mvp.support.microsoft.com/profile/Vincenzo Hi to everyone,
Wil this ever ends? Well my experience is more "graphical", if i can put it in these terms. My computer has a core 2 Duo E6550 - 2.33GHz CPU, a Nvidia 8400 GS GPU, 2 GB of RAM, MB Asus P5KR - Chipset Intel P35, HD 250 GB and i'm using Windows Vista Business 32 bit x86 OS, i guess that´s enough to run IE8, right?
Ok, first time IE8 showed up in my available updates, it showed as released in 23/Jun/2009, so i installed it then, besides the clock gadget stopping and this weird purple frame around the calendar gadget, all the rest seemed to be working fine, however i didn't use it that much time too, at least not enough for me to find out if everything was really working ok, installing and uninstallng it was just fine but like i said my problem was the "graphical" issues so i went back again to the IE7, after all it ain't that old, by the way does anyone recalls when was IE7 released, well that´s another story.
Now IE8 is showing up in my available updates list as published in 28/Jul/2009, it had to be a corrected version, so i thought, probably is, anyway i decided to try it over again but same results: clock gadget stops and the weird purple frame still around the calendar gadget, once again i´ve uninstalled it and back again to IE7.
The only thing i think i haven't tried yet was the "Reboot twice after installing IE8 Final" thing, but frankly i don't think that would solve my issues. On the other hand i´m sorry that it has that behaviour in my computer because i really liked the new visual of it and would also like to have it running on my computer without the gadget's "glitches".
I hope that the great team of MS technitians/engineers, or anybody, finds out a solution for this.
Be well.
Pedro Borba
To Pedro Borda-Try the rebooting twice it'll shut your self up like it did me!besides you can see it's part of the fix if you read it carefully,I thought it wouldn't work for me either but it did okay.- I've given up on Internet Explorer. Upgrading to IE8 caused so many problems that - on the advice of my computer's technical support department - I uninstalled it and went back to Internet Explorer 7. But IE still kept hanging. So, as was recommended by Microsoft, I tried deleting some of the add-ons. When that didn't work, I deleted ALL the add-ons. When THAT didn't work, and my computers kept hanging (it was happening on all of mine - work, home, laptop) I decided to just give up. I've uninstalled Internet Explorer completely and gone to another browser. I'm not having any problems now.
For Info: Windows XP Prof SP3. Just recovered using start up disk with the help of Dell Support.
Hello Vincenenzo,
Been reading all around the problems I've been having with IE 7 and just want to know or confirm is this action that I propose to take is safe and will or help to sort out some of the issues. First problem is everwhere I investigate I am pushed to upgrade to IE 8. To do that on top of a faulty IE 7 seems a bit foolhardy and does not sit comfortably with me. Of course I may be wrong about this an upgrading to IE 8 might be the right thing to do.
I delibertly installed IE 7 to avoid IE 8, which was not a sucess. But IE 7 is not performing very well, getting error messages, script messages, page not loading corectly etc etc. My logic tells me to completly uninstall the program and re-install it. Is my thinking all right or am I completly off track?
I do not want to download any new programs until I can resolve this issue.
If you have any thoughts on the issue I would be delighted to hear them.
Thanks to you or indeed anyone who may put me on the right track.
Sartorial- Sartorial,
Please follow carefully all the steps in this post: Troubleshooting Windows Internet Explorer.
Hope this helps,
Vincenzo Di Russo
Microsoft® MVP Windows Internet Explorer, Windows Desktop Experience & Security - Since 2003.
My MVP Profile: https://mvp.support.microsoft.com/profile/Vincenzo - Found SolutionFound a Solution Just downloaded Google chrome and works without any issues surfs the net fast and NO CRASHES not stupid this and that stopped working and easy to use until I can get real answers from Microsoft with a stable Internet surfer think I will Stick with Google Chrome
- hello,
well i thank everyone for their input. i have read most of everyone's reply's. i think i will stick with the version that i have now. it seems like ie8 is a major problem. is there anyway to solve this mishap?
